What happens when the humans involved in commercial products and services undergo serious change? Most businesses – and the products and services they provide – involve varying mixtures of people and technology, interacting in myriads of ways. The mainstream narrative usually focuses on one end, where technology changes and develops, with all the effects and benefits this provides for the human masters and their hoped-for...

The world’s going digital – easy headline, but someone has to make it actually happen A lot of the innovation development and thought leadership work I’ve been doing with clients in recent years has been built around the basic premise (assumption?) of digital interconnectivity and the easy, low-cost scalability and exponential growth this supposedly makes possible. It’s a great/inspirational story, and many a bestselling...