The fruits of scientific research and development only have limited value if no-one knows about them – the AI path to making research know-how useful The know-how needle in the research haystack All over the world, scientists and researchers are beavering away, adding countless tiny new pieces to vast scientific puzzles and pushing the boundaries of human knowledge. Unfortunately, there’s a natural tendency for incredibly...

The ie-glasses rethink of the optician’s shop as design emporium – some thoughts about customer-centricity (or lack thereof) in the optician’s trade From optician to design outlet On a recent visit to Copenhagen, I chanced upon what seemed like a refreshing (partial) rethink of the business model for the optician’s shop. The shop is ie-glasses. The company’s brochure starts by declaring that this optician’s shop isn’t an optician’s...