The ie-glasses rethink of the optician’s shop as design emporium – some thoughts about customer-centricity (or lack thereof) in the optician’s trade From optician to design outlet On a recent visit to Copenhagen, I chanced upon what seemed like a refreshing (partial) rethink of the business model for the optician’s shop. The shop is ie-glasses. The company’s brochure starts by declaring that this optician’s shop isn’t an optician’s...

Squirrel is a “financial wellbeing company” – with a refreshing angle on the basics of what things are called, and how we can think about them Financial freedom (seemingly) made simple Squirrel blurbs itself as “Britain’s number one financial wellbeing benefit that builds good financial habits, helping your staff feel happy, secure and supported.” Notwithstanding being a good candidate for a sloppy grammar award, this business model seems to...