What happens when the humans involved in commercial products and services undergo serious change? Most businesses – and the products and services they provide – involve varying mixtures of people and technology, interacting in myriads of ways. The mainstream narrative usually focuses on one end, where technology changes and develops, with all the effects and benefits this provides for the human masters and their hoped-for...

Startup Mason Beans re-invented baked beans with a radical rethink of a mundane staple food – and the business model behind it. One thing I never thought I’d write a blog post about is food – and food doesn’t really get much more mundane and low-life than the humble tin of baked beans. But a remarkable recent UK business initiative has shaken up previous perceptions of...